Legal
Accessibility Statement
Our commitment
Accessibility is more than a checkbox — it’s a core part of how we design, build, and maintain our digital presence. Our website is intended to be useful to as many people as possible, regardless of how they navigate the web.
Measures to support accessibility
To help ensure accessibility across our website, we have:
Embedded in our values
Accessibility is part of our culture — not an afterthought. It’s reflected in how we plan and prioritise our work.
Built into our policies
Accessibility considerations are integrated into our internal policies and processes for everything we publish.
Applied to development
Accessibility principles guide our procurement, design, and development practices from the outset.
Conformance status
Our website aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These internationally recognised standards help developers and designers improve the accessibility of digital content for people with a wide range of disabilities.
WCAG
Level AA
Version 2.2
Targeting WCAG 2.2 AA
WCAG 2.2 AA covers a wide range of recommendations to make web content more accessible — including readable text, keyboard navigation, sufficient colour contrast, and clear focus indicators. We aim to meet these standards across our site.
Ongoing commitment and disclaimer
We are committed to continually improving accessibility across our site and digital services. While we aim to meet WCAG 2.2 Level AA standards site-wide, some content may not yet be fully accessible. This may be due to legacy systems or technical limitations for which we have not yet identified an optimal solution.
What works well
Most text content is readable and well-structured
- Pages can be navigated with a keyboard
- Images include descriptive alt text where relevant
- Forms are clearly labelled
- The site is responsive and works across devices
Where we’re improving
- Some legacy content may not yet meet our latest standards
- Embedded third-party tools may have their own accessibility limitations
- Some PDFs may not be fully screen-reader compatible
- We’re working through outstanding issues identified in audits
Report an accessibility issue
If you encounter any difficulty accessing content on our website, or need information in an alternative format, please get in touch. We aim to respond to all accessibility-related queries promptly and will do our best to provide you with an accessible alternative where needed.
Get in touch
Tell us about the page or content you had trouble with, the difficulty you experienced, and any assistive technology you were using if relevant. The more detail you can provide, the better we can help.
Email Us
If you’re not satisfied with our response
If you are not satisfied with how we handle your concern, you can contact one of the following:
EASS
Equality Advisory and Support Service
The EASS provides free, confidential advice and support on accessibility, equality, and human rights issues.
EHRC
Equality and Human Rights Commission
The EHRC is responsible for enforcing accessibility requirements in the UK and can investigate persistent issues.
Third-party content
Our website may include content or functionality provided by third-party platforms (for example, embedded videos, widgets, or our online quote calculator). While we strive to ensure these third-party elements are accessible, we cannot guarantee full conformance in every instance. Where possible, we work with providers to address accessibility issues as they arise.
Technical information
We are committed to ensuring the accessibility of this website in line with applicable standards and legislation. The site relies on the following technologies to function properly and support accessibility:
HTML HTML
CSS CSS
JS JavaScript
These technologies support compatibility with common web browsers and assistive technologies, including screen readers, magnification software, and keyboard-only navigation.
What we’re doing to improve
Accessibility is an ongoing priority. We regularly audit our website using automated tools and manual checks to identify and fix any accessibility issues. We continue to train our teams, update our systems, and adapt our content to ensure an inclusive experience for all users.
If you have suggestions for how we can do better, we’d love to hear from you — please get in touch.