If something goes wrong, we want to hear about it. Your feedback helps us improve, and we’re committed to handling every complaint seriously, professionally, and thoroughly.
At Simply Move, we are committed to delivering a high-quality legal service to all our clients. We take pride in our thorough and professional approach and always aim to meet the highest standards.
However, if something does go wrong, we want to hear about it — your feedback helps us to improve the quality of our service.
We treat every complaint as an opportunity to put things right and to learn. All concerns are handled by a senior member of our firm, investigated thoroughly, and responded to in writing within clear timeframes.
If your concern relates to a bill, please raise it with us within one month of receiving it.
If you wish to raise a complaint, please contact us in writing, clearly setting out the details of your concerns. This will help us to fully understand the issue and provide an appropriate response.
Our complaints process is structured around three clear stages, with defined timeframes at each step so you know what to expect.
Working days exclude weekends and bank holidays.
The person with overall responsibility for managing complaints at our firm is:
Complaints Manager
Director, BPLS Group Limited
If you are not satisfied with our final response, you may refer your complaint to one of the bodies below, depending on the nature of your concern.
Service Complaints
The Legal Ombudsman investigates complaints about poor service from regulated legal professionals.
Serious Concerns
If your complaint involves serious concerns such as dishonesty, loss of money, or discrimination, you can report this to the SRA.
Web sra.org.uk
We value all feedback — positive or negative — and welcome your thoughts on how we can improve. Any complaint will be treated seriously, handled professionally, and investigated thoroughly.
